Accessibility Feedback Process

Introduction

As per the Accessible Canada Act (ACA), and described in the Accessible Canada Regulations, organizations must establish a feedback process in order to receive and process feedback on the manner in which the regulated entity is implementing its accessibility plan and the barriers encountered by persons that deal with the regulated entity.

Consequently, the Courts Administration Service (CAS) has established the feedback process below.

Feedback topics

People can provide feedback on:

• Accessibility barriers at CAS
• CAS’s Accessibility Plan

They can also provide suggestions for eliminating accessibility barriers.

Designated person to receive feedback

Manager, Diversity, Inclusion and Anti-Racism

Means to provide feedback

To provide your feedback, you can choose one of the following options:

Mail:

Manager, Diversity, Inclusion and Anti-Racism
Human Resources Division
Courts Administration Service
90 Sparks Street, Office 910-20
Ottawa, Ontario K1A 0H9

Email:

Send an email to:accessibility-accessibilite@cas-satj.gc.ca

Phone:

Call us at: 613-567-7010

TTY access is available via Bell TTY Relay service by dialing 711 and providing our number to a Bell Relay operator who acts as an intermediary to facilitate the call . For detailed instructions, you can visit Bell TTY Relay Services | Accessibility Services | Bell Canada.

Anonymous feedback:

To provide your feedback anonymously, please complete the Accessibility Feedback Form.

Acknowledgment of feedback

CAS will acknowledge receipt of your feedback in the same manner in which you provide it. However, if you provide feedback anonymously, you will not receive an acknowledgment of reception.

Retention of feedback

As per the Accessible Canada Regulations, we will retain the feedback we receive for a period of 7 years.

Privacy notice

The Courts Administration Service (CAS) provides administrative services to the Federal Court of Appeal, the Federal Court, the Court Martial Appeal Court of Canada and the Tax Court of Canada (the “federal courts”), including court facilities, libraries, corporate services and staffing. The Accessible Canada Act and its regulations require that CAS establishes a feedback process procedure which allows the public to provide feedback on CAS Accessibility Plan and on barriers to accessibility encountered at CAS. Your participation is voluntary and we suggest that you do not provide personal or protected information. The feedback you provide is collected by CAS pursuant to the Courts Administration Service Act, the Accessible Canada Act and Accessible Canada Regulations. If you provide contact information, it will only be used by CAS for the purpose of acknowledging reception of your feedback and responding to your questions or comments when possible. The information will be held in the Courts Administration Service’s records for 7 years. Your anonymized feedback may be used to improve accessibility at CAS and the public service, and may be published in plans and reports. If you are using the Bell TTY service, be advised that a Bell Relay operator will act as an intermediary to facilitate the call and is governed by Bell TTY service and privacy policies. You can review these policies at Bell TTY Relay Services | Accessibility Services | Bell Canada. By providing feedback and providing your contact information, you consent to the collection and use of information in accordance with this notice. If you have questions about this notice, please contact accessibility-accessibilite@cas-satj.gc.ca.

Requesting alternate formats

To request an alternate format of this feedback process, please send an email to accessibility-accessibilite@cas-satj.gc.ca.