Strategic priorities

Courts Administration Service’s (CAS) continues to make meaningful progress in supporting the operations of Canada’s 4 national Courts. Our efforts focus on modernizing digital infrastructure, enhancing physical Court facilities, and laying the groundwork for future transformation, always with the needs of the Courts and Canadians at the centre.

More specifically, CAS’s top priorities are as follows:

• Digital Courts: Deliver digital services and solutions that are modern, stable and resilient to meet the needs of the Courts, users of the justice system and our people including data integration that enable key insights on operations.
• Our People: Attract a highly skilled, engaged and digitally ready workforce while creating a workplace of belonging in an organization that is diverse, inclusive, and equitable.
• Court facilities: Deliver modern, accessible, secure and digitally enabled court facilities that reduce our environmental impact, optimize court business, and best meet the needs of the Courts, users of the justice system and our people.
• Service excellence: Provide client-centric services that are consistent, high-quality, reliable, timely, and digitally enabled, provided in both official languages. Modernize our practices, processes and tools, and integrate new business and technological solutions.
• Governance and Management Excellence: Ensure CAS-Court governance framework that facilitates and supports strategic, transparent direction setting, decision-making and accountability using accurate and reliable data that drives service excellence and performance improvement. Optimize our work environment and strengthen management excellence.